How Automotive Shop Software will help you provide better service to your customers

Posted By : Aubrey Mead , on Dec, 2015

 

Managing an automotive repair shop is not exactly a piece of cake. There are invoices to build, estimates to make, records to maintain, and make sure that your customers are satisfied with your service. Although advertisements help grow the customer base, most small businesses still rely on their local reputation and the loyalty of their existing clients. However, with the increasing competition in the automotive repair industry, business owners these days have a lot of options through which they can provide better services to their customers.

If you want your clients to keep coming back, you need to provide them with services that make them happy – every single time. Now, what can you do to improve or maintain your service standards?

Just one thing – organize. And this is exactly what automotive shop software will help you do. Here are a few reasons why you should use an automotive shop software.

  • Gets Your Records Straight

The software will help you remember who your customers are, what services they usually opt for, and how satisfied they were with your work during their last visit. It will also help you record dates, due payments, and the cost of repair and new parts. Once you have everything in check, you will know how to deal with your customers and plan your day accordingly.

  • Establishes Transparency

There will be clients who may not be happy with your rates or may think that you are not being honest with the cost of spare parts. When you use automotive shop software, you can show your customers the pricelist of different spare parts, both new and used, and also the list of urgent or not-so-urgent repairs that their vehicle needs.

  • Keeps Your Clients Involved

Most people want to know what work you intend to do with their vehicle beforehand. This could be difficult as arranging spare parts and contacting each client and waiting for their approval wastes a lot of time which declines productivity. You can store details of the clients and keep sending them updates with the help of the software, and can also ask them for approval if some other repairs are needed.

  • Improves quality

Better organization and planning will help you work faster, improve your efficiency, and therefore, enable you to provide better service. Not only will this make your clients happy, it will also make your day more productive. This in turn has a positive chain effect on your revenue as better productivity will increase customer satisfaction, which will build your reputation and gain their loyalty. And at the end of the day, it will be a win-win situation, as both you and your customers will be pleased.

  • It’s easy to use!

The best thing about an  automotive software is that you don’t need to spend too much time figuring out how to use it. Most of them come in the form of smartphone or tablet apps, which are very user-friendly. Also, if you need any extra help or add-ons, you can get in touch with the software development company, as they offer after sales online support to their customers.

Not having the organizing skills shouldn’t come in the way of your profits. With automotive shop software, you can focus on doing what you do best and take care of your customers, while it takes care of your business. Visit eGenuity.com for more information.

Be the first to like.

Share!

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    1 × 3 =

    Pin It on Pinterest

    Shares
    Share This