Excellence and quality in manufacturing are the bread and butter of a modern shop, and quality must guide each step of the manufacturing process. Quality control is the responsibility of every employee, and not just the domain of quality control professionals. When each employee takes responsibility for their output is they an engineer or a clerk, then the entire manufacturing process from design to the delivered product is truly undergoing quality control. Quality is a team endeavor that spells success for both the client and the precision machine shop.
Quality machines with CNC are the standard, and their accuracy and waste reduction costs reduces for both the manufacturer and the client. The use of Coordinate Measuring Machines add to the quality, and they eliminate variation from floor vibrations. Enough can’t be said for cleanliness throughout the shop, and well-maintained shop practices are preventive maintenance. The maintenance of clean rooms to meet the federal 209E standard are strategic to prevent product contamination. Meeting NIST standards through the regular inspection and calibration guarantees accuracy.
A precision machine shop should be experienced in the proper handling of difficult to manufacture parts and materials, and have intimate knowledge of their rare properties assures accurate components. An experienced and responsible staff gives consistency in all facets of manufacturing. Partnering with clients through every step of the process should be standard, and employees willingness to work with customers regarding deviations and quoting promote customer loyalty. Visiting suppliers helps with employee understanding of outsourced services.
Be proud, and show off your shop and employees. Customers are curious, and a customer should beware of a shop that says no when they ask for a tour. Show off your quality and best practices, and be up front with quoting and all the information about materials. Discuss problems with the customer, and let your experienced staff help the client navigate through the terminology and intricacies of the manufacturing process.
Valued added quality methods and process control are key to quality along with first article inspection, and many other steps create a smart and successful shop. Well-structured documentation, policies and procedures are critical to both the customer and the precision machine shop. Display certifications and registrations prominently.
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